Delivery & returns

Retail orders (Amazon)

Wardrobes are dispatched from our own stock in Datchet, Berkshire, normally within one working day of the order, by UPS or another tracked courier. Mattresses, bedside tables and appliances are dispatched to order from our UK suppliers' stock, usually within two to five working days. Wardrobes travel as a single flat-pack carton of about 39 kg and usually arrive within two to five working days. Within Greater London we sometimes deliver by our own van, in which case the tracking on Amazon shows a self-delivery.

Makeup brushes are held at Amazon fulfilment centres and dispatched by Amazon, so Prime delivery options apply.

Returns on Amazon orders

Amazon's standard 30-day returns policy applies to everything we sell there. Start the return from the order in your Amazon account. Unwanted flat-pack furniture must be unopened; damaged or faulty items are refunded or replaced in full, and we ask for photographs of the carton and damage within 48 hours of delivery so we can claim against the courier.

Trade orders

Palletised orders are delivered kerbside to mainland UK addresses by our haulier, typically within a week of cleared payment. The driver needs a hard-standing area accessible to a tail-lift lorry; we will confirm the delivery date by email. Collection from Datchet is by appointment, and we can load a van or small lorry.

Check the pallet on arrival and note any damage on the delivery paperwork. Report shortages or damage within 48 hours with photographs and we will replace or credit the affected units.

Your statutory rights

Nothing on this page limits your rights under the Consumer Rights Act 2015 or, for business customers, the terms agreed on your invoice. See our terms of sale.