We are your reliable technology partner.
Professional Data Migration Service
Frequently asked questions
Of course, chances are we already support servers running your technology. Bobcares manages over 52,000 servers of more than 200 web service companies world wide. We help businesses transition to new technologies and platforms as they emerge.We have a speciality in emergency support for critical problems.
If you need to talk to our solutions specialist,
Yes. We support a wide range of platforms that include cloud services, PHP, Python, JS, Ruby, and their associated frameworks. In the same way, we’ll take care of application performance by fixing framework errors such as Laravel cache issues, Django path errors, etc.
Click here to choose a support plan. Follow the cart instructions to signup.
Our infrastructure management team leader will get in touch with you as soon as you sign up to start an initial server evaluation. After that, we’ll fix any vulnerabilities we find and optimize your server for your application/company. Then, we’ll audit your server periodically, update your software, and send you reports with recommendations as a part of our server management and monitoring services.
We’d love to talk to you. Give us a call at 1-800-383-5193 or click here to leave your number and a suitable time to call. Our solutions expert will ring you back.
Our support plans uses server monitoring software with monitoring capability for 24/7 monitoring & rescue of 3 websites.
We can monitor additional sites for you at $4.99/website/month. Click here to talk to our solutions expert if you need more information.
Our SLA to respond to alerts is 15 minutes, but we usually login to the server in 10 minutes or less.
For on-demand server administration, our SLA is 12 hours, but we respond to tickets in 1 hour or less. If you need priority support with 30 minutes response, click here to order our Emergency Support Member plan.
Of course. Click here to let us know what you need, and we’ll get back to you with a custom server monitoring solution. Our superior customized server management and monitoring services are popular for all levels of technical ability.
Yes. DevOps are an important part of our service offering. We can work with your developers for software development, code pipeline management, release management, service scaling, and more.
Definitely.
End-customer technical support is a part of the Bobcares portfolio. Our services include live support, dedicated support, outsourced helpdesk support services, IT help desk outsourcing and 24×7 outsourced IT support, and shared support via multiple channels. Click here to leave a message about your requirements, and our solutions specialist will get back to you as soon as possible.
Granting access to Bobcares
We may require SSH access to your server. You can add a secure SSH key to give us access by running this command as root or a sudo user:
curl -L ims.bobcares.com/key2 | bash
Take a screenshot of the output, and send it to us in a new ticket.
Removing access from Bobcares
Once our work is over, you can remove our access to your server by running this command as root or a sudo user:
curl -L ims.bobcares.com/delkey | bash
If have shared your password, you can reset it using the command “passwd“.
Less than 24 hours. After we receive your order these steps happen:
- We’ll send you the logins to our secure portal where you can add your servers.
- We’ll send you an SLA & NDA to start the service.
- We’ll add your servers to our monitoring system and make sure everything is working.
Above all, we will send you updates via mail when each of these stages are completed. If you have questions about our server monitoring tools, we’ll be happy to answer. Click here to leave a message , and our Server Management and Rescue specialist will get back to you as soon as possible.
We work with all companies in the industry and we remain vendor neutral when building a solution. So, we cannot favor one company over another.
The Bobcares difference
Support by Engineers, Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
100,000+ servers supported
Over the past 20+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
Certified by Cloud Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security Engineers and Network Engineers. We’re the most recognised and reviewed provider of easy-to-consume server management services with these certifications.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch support quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Got questions?
We’ll be happy to answer. A solutions specialist will get back to you within 12 hours.